Terms of Service

1. Who we are

reacho (“reacho”, “we”, “us”) operates a managed influencer discovery and collaboration platform. By creating an account, subscribing to a plan or submitting a collaboration request, you agree to these terms on behalf of the business you represent (“you”).

If you do not have authority to bind that business, you must not use the service.

2. Your account

You are responsible for the accuracy of the information on your account and for everything done under your credentials. Keep your password confidential and tell us promptly at support@reacho.pro if you believe your account has been accessed without your permission.

Accounts are for businesses. You must be at least 18 and legally capable of entering contracts. One account may have several users; every one of them acts for your business, and you are responsible for what they do.

3. Subscriptions

Access to discovery and the right to submit collaboration requests are sold as a monthly subscription. Each plan carries a request allowance and a set of features, shown on the pricing page and in your billing settings.

• Subscription fees are charged in advance for each billing period, in Indian Rupees, through our payment gateway. We do not see or store your card details.
• Request allowances reset at the start of each billing period. Unused requests do not carry over.
• Upgrading takes effect immediately and resets your allowance. Downgrading keeps the requests you have already used in the current period.
• You may cancel at any time. Cancellation takes effect at the end of the period you have already paid for — see our Refunds & Cancellations policy.

We may change plan pricing or composition. If a change affects your current plan we will give you at least 30 days’ notice by email before it applies to your renewal, and you may cancel before then.

4. Collaboration requests

A collaboration request is a brief you send to our team, not an offer to the creator. When you submit one, you authorise us to approach the named creator on your behalf and to share the parts of your brief needed to negotiate — typically deliverables, timeline, budget range and campaign context. We do not share your internal notes or your other requests.

We aim to acknowledge new requests within one business day. We cannot promise a creator will respond, accept, or agree to your budget. If a creator declines or does not respond, the request is closed and the allowance it consumed is not restored.

5. Deals and commission

When we bring you a quote, you decide whether to approve it. A deal only becomes binding once you approve the quote and we confirm it with the creator.

Our commission is a percentage of the final agreed deal value, shown on every request before you approve it, alongside the creator’s payout. Commission is separate from your subscription — the subscription buys access to the platform, not the collaboration itself.

Creators are independent contractors. They are not our employees or agents. We coordinate the relationship, but the creative work itself is performed by the creator, and both of you remain responsible for complying with advertising law — including disclosure of paid partnerships under the ASCI guidelines and any platform-specific rules.

6. Creator data

Creator profiles are compiled by us from publicly available sources and our own research. Metrics such as follower counts, engagement rate, average views and audience breakdowns are estimates. They change constantly and may be inaccurate or out of date.

You may use creator data to evaluate and select creators for your own campaigns. You may not scrape, resell, redistribute or use it to build a competing index. Indicative rates shown on a profile are guidance, not an offer or a price we can guarantee.

7. Acceptable use

You agree not to:

• use the service to promote anything unlawful, or anything you are not licensed to promote;
• contact creators found through reacho in order to route the deal around us, where we introduced you to that creator;
• extract data at scale, whether by automated means or otherwise, beyond normal use of the interface;
• share your account with anyone outside your business, or resell access;
• interfere with the service, probe its security, or attempt to access data belonging to another account.

8. Intellectual property

The platform, its design and its compiled data remain ours. Your brand assets and campaign briefs remain yours; you grant us a limited licence to use them for the purpose of running your requests.

Rights in content produced by a creator — including how long you may use it and on which channels — are set per deal and recorded on the request. Unless the deal says otherwise, you do not acquire ownership of the creator’s content or a right to use it in paid media.

9. Liability

The service is provided on an “as is” basis. We do not warrant that creator data is accurate, that any campaign will achieve a particular result, or that the service will be uninterrupted.

To the extent permitted by law, our total liability to you in any twelve month period is limited to the subscription fees you paid us in that period. We are not liable for indirect or consequential loss, including lost profits, lost revenue or lost opportunity.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud.

10. Suspension and termination

You may close your account at any time. We may suspend or terminate an account that breaches these terms, that we reasonably believe is being used unlawfully, or where payment has failed and remains unresolved.

On termination your access ends. We retain records of concluded deals and invoices as required for tax and accounting purposes — see the Privacy Policy.

11. Changes to these terms

We may update these terms. Material changes will be notified by email or in-app at least 30 days before they take effect. Continuing to use the service after that date means you accept the updated terms.

12. Governing law

These terms are governed by the laws of India. The courts at Ernakulam, Kerala have exclusive jurisdiction over any dispute arising from them.

13. Contact

Questions about these terms: support@reacho.pro.