Refunds & Cancellations
Two different things can be cancelled here: your subscription to reacho, and an individual collaboration with a creator. They work differently, so they're covered separately.
Last updated 21 August 2026
1. At a glance
| Situation | What happens |
|---|---|
| You cancel your subscription | Access continues to the end of the paid period; no further charges |
| Unused period, within 7 days of charge | Full refund |
| Partly used period | No refund; the plan runs to period end |
| Charged in error or duplicated | Full refund, always |
| Request cancelled before creator confirms | No creator cost; the request allowance is not restored |
| Deal cancelled after creator confirms | Depends on work already done — see section 5 |
2. Cancelling a subscription
Go to Billing in your dashboard and choose Cancel at period end. You will keep full access — discovery, your shortlists, your open requests — until the current period ends, and you will not be charged again.
You can resume before the period ends and nothing changes. After it ends your account drops to the free tier: you keep your history and can still browse, but you cannot submit new collaboration requests.
Cancelling a subscription does not cancel collaborations already confirmed. Those run to completion and are settled per section 5.
3. Subscription refunds
We refund a subscription payment in full when:
- you have submitted no collaboration requests in the billing period and ask within 7 days of the charge;
- you were charged after cancelling, or charged twice for the same period;
- a sustained platform fault prevented you from using the service for a material part of the period.
We do not refund:
- a period in which you submitted one or more collaboration requests — the request has already consumed our team’s time, whether or not the creator accepted;
- a period part-way through, on the basis of stopping early — cancel instead and it will not renew;
- dissatisfaction with a creator’s rate, availability or reply — we cannot compel a creator to accept a brief.
Upgrades are charged immediately for a fresh period. If you upgrade and then cancel within 7 days without sending a request on the new plan, the upgrade charge is refunded in full.
4. Failed payments
If a renewal fails we will retry and email you. Your plan stays active during that window. If payment remains unresolved after 7 days the account drops to the free tier. Nothing is charged for the unpaid period, and your data is retained.
5. Cancelling a collaboration
Collaboration payments are separate from your subscription and are arranged per deal. What happens on cancellation depends on how far the deal has progressed:
- Before we contact the creator — cancel freely from the request page. Nothing is owed. The request does not return to your monthly allowance.
- During negotiation — cancel freely. Nothing is owed.
- After a quote is sent, before you approve — decline the quote. Nothing is owed.
- After you approve and the creator confirms — this is a binding deal. If you cancel before the creator begins work we will seek to release you, but the creator may hold you to an agreed cancellation fee.
- After the creator has begun work — the agreed fee is generally payable in full. Where content has been partly delivered we will negotiate a pro-rata settlement, but we cannot guarantee one.
- If the creator fails to deliver — you owe nothing. Any amount already paid towards that deal is returned to you in full, including our commission.
6. Commission on cancelled deals
Our commission is earned on completion. If a confirmed deal is cancelled before any content is delivered, we do not keep commission on it. If a deal is settled pro-rata, our commission applies to the settled amount at the same percentage shown on the request.
7. How to request a refund
Email billing@reacho.pro from the address on the account with the invoice number. We will acknowledge within 2 business days and give you a decision within 7.
If we decline, we will tell you which part of this policy applies and why. You are welcome to reply and ask us to look again.
8. Timing and method
Approved refunds are issued to the original payment method through our payment gateway. Once we release a refund it typically reaches your account within 5–10 business days, depending on your bank or card issuer. We cannot refund to a different method or account.
When a subscription is refunded, your plan stays active until the end of the period it covered rather than being cut off immediately.
9. Contact
Billing and refunds: billing@reacho.pro. See also our Terms of Service and Privacy Policy.